We have the answers you need

Supporting our customers and employees

Covid-19 Resources

How are you supporting customers through this time?

Our priority is to support our customers and keep our infrastructure operating. Our teams are fully set up to work remotely and keep Token’s systems available, scalable, and resilient for our customers. If you are a customer requiring technical support, please get in touch with our Client Services team.

If you’re working to get a new project or programme live quickly, and want to leverage open banking payments and data experiences, our team can help - please get in touch.

How are fintechs like Token helping others navigate rapidly changing circumstances?

We’re actively working with partners, other technology companies, governments and industry associations on programmes that will help businesses during and after the crisis. You can read more about these efforts on our blog [insert link to Flattening the cost curve with Open Finance].

UK Open Banking is also working to promote and showcase those members of the OBIE ecosystem who are stepping up to help others. Learn more about #PoweroftheNetwork.

How, if at all, has the business been affected by the coronavirus?

To date, our planned announcements and product launches have not been impacted.

Our employees already work flexibly and a number of our employees are home based. We have 3 offices globally along with offshore partners which also affords us contingency at a multisite level should there be a requirement for office based activity.

We are reviewing our programme of events. For events at external venues, we are working closely with partners to understand if and when events will take place and following government guidance.

Do you have a working from home policy?

Our employees already work flexibly and a number of our employees are home based. We have 3 offices globally along with offshore partners which also affords us contingency at a multisite level should there be a requirement for office based activity.

Home working is part of our culture and very much business as usual for us. Flexibility and the ability to work remotely is fundamental to our business given we have clients and employees in multiple countries working across several different time zones.

All of our employees have IT equipment that allows them to work remotely. Whilst we embrace and work seamlessly using virtual communication channels, this is done against a backdrop of extremely robust Information Security procedures.

We are ISO 27001:2013 accredited and have very clear systems and processes in place to ensure these standards are maintained.

How are you guaranteeing the health and safety of your workers through this time?

We are communicating to all staff daily through our usual two-way internal communication channels and additionally hosting a dedicated coronavirus all-hands meeting twice a week, each with the CEO and leadership Team. This gives our teams another channel to access health and safety advice, ask individual questions and receive updates on policy measures from the team.

The mental health and wellbeing of our staff is incredibly important, especially at a time like this. We have an ongoing dialogue across every team to understand evolving individual needs and implement the support required.

What is your business travel policy at this time?

Our current business travel policy covers travel to all Token offices, for client purposes and other business activities. Our policy strictly follows government travel advice and prohibits business travel to any country where the government advises against all but essential travel.

How can I stay connected to Token and receive updates?

The safety of our customers and employees is our first priority and we will continue to test our contingency planning while the coronavirus outbreak remains an escalating situation. Our business continuity team can be reached at business.continuity@token.io if you require additional information.

If you are a customer requiring technical support, please get in touch with our Client Services team. We’ll also be posting updates on social media, don’t forget to follow us on Twitter and LinkedIn.

We also distribute a quarterly newsletter, subscribe here.

Subscribe to our newsletter

Never miss our updates again. Don't worry, we hate spam.