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TERMS OF SERVICE

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  • ENGLISH - EN
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  • CZECH - CZ
  • SLOVENIAN - SL
  • ITALIAN - IT
  • FRENCH - FR

Your Open Banking User Journey

The following steps outline the process that you will follow:

  • You will have selected your bank in the previous step.
  • Review the transaction service information and give your consent and confirmation to proceed.
  • Depending on your bank you may be redirected to your bank‘s website to authenticate yourself and provide authorisation. There you will select your account of choice and be advised of any associated information.

About Token

Where your bank account is located in the United Kingdom, your payment service provider is Token.io Ltd. which is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment initiation and account information services (Firm Reference Number 795904). Token.io Ltd.’s registered address is at 10 John Street, London, WC1N 2EB.

Where your bank account is not located in the United Kingdom (but still in the European Economic Area), your payment service provider is Token GmbH which is authorised by the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) and the Deutsche Bundesbank under the Zahlungsdiensteaufsichtsgesetz for the provision of payment initiation and account information service (BaFin-ID: 10158595).

Token GmbH‘s registered address is at Neue Schönhauser Strasse 2-5, Berlin 10178, Deutschland.

Principal Place of Business (UK): Token, 15 Bishopsgate, London EC2N 3AR, United Kingdom.

Principal Place of Business (Germany) : Token, Neue Schönhauser Strasse 2-5, Berlin 10178, Deutschland.

Email: info@token.io.

Privacy Notice and Cookie Policy

For a further explanation of how Token uses your information, please refer to our Privacy Notice and Cookie Policy.

Complaints and Support

If you have a complaint about the Token Services or a Token App, please tell us by contacting us at info@token.io so that Token can investigate the circumstances for you. We will aim to deal quickly and fairly with any complaints you have about the Token Services or a Token App in accordance with our obligations under applicable law. Token may, however, direct you to your bank or payment account provider if your complaint relates to the services provided under the account terms or involves an unauthorized transaction. Additionally reference to your merchant (as applicable) may be suggested.

If your complaint relates to the Token Services or a Token App and we do not resolve it and your payment service provider is Token.io Ltd, you may be able to refer it to the UK Financial Ombudsman Service. You can contact the UK Financial Ombudsman by telephone on: from inside the UK: 0300 123 9123 or 0800 023 4567; from other countries: +44 20 7964 0500 on Monday to Friday, 8am to 8pm and on Saturday 9am to 1pm; by post at The Financial Ombudsman Service, Exchange Tower, London E14 9SR; or by email: complaint.info@financial-ombudsman.org.uk. The UK Financial Ombudsman Service is also available in a number of different languages and if you need it you will be put in touch with a translator when you contact the UK Financial Ombudsman Service.

If your complaint relates to the Token Services or a Token App and we do not resolve it and your payment service provider is Token GmbH, you may be able to refer it to the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin).

You can contact BaFin’s consumer helpline by telephone on: from inside the Germany: 0800 2 100 500; from other countries: +49 228 299 70 299 on Monday to Friday, 8am to 6pm. You can submit a complaint by letter, fax or email or by using BaFin’s online complaints form: https://www.bafin.buergerservi...; by post at Bundesanstalt für Finanzdienstleistungsaufsicht, Graurheindorfer Straße 108, 53117 Bonn; by fax + 49 (0)228 4108-1550; or by email: poststelle@bafin.de. BaFin’s complaints service is also available in a number of different languages and if you need it, you will be put in touch with a translator when you contact BaFin.

Token is not responsible for any complaints or disputes about purchases made using Token‘s payment initiation services. You should settle these with the merchant from whom you bought the goods or services. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased using the Token payment initiation services. Nor are we responsible for the actions (or inaction) of the payment institution you selected to make the payment to the merchant. Remember that once you have used a Token payment initiation service to make a purchase, Token cannot cancel or stop that payment transaction.